Refund policy
Returns
Every piece is made with care, and we want you to love it.
If something isn’t right — whether due to a defect, damage, or you’re not satisfied — we’re here to help.
We offer replacements or refunds within 30 days of delivery for items that arrive with manufacturing defects or do not match the description.
Because each item is made to order, returns for change of mind are not accepted once production has started.
However, if you're unhappy with your order for any reason, please reach out to our team. Depending on the situation, we're happy to provide a store credit with no expiration date, giving you the flexibility to choose another piece that better suits your home.
To request a return, please contact us at info@shapesdecor.com and include:
- your order number
- a brief description of the issue
- clear photos of the product
If your request is approved, depending on the situation, we may offer:
- a full refund,
- a replacement item, or
- a store credit with no expiration date
Items returned without prior authorization will not be accepted.
For any questions, feel free to contact us at info@shapesdecor.com.
Cancellations
Production begins shortly after your order is placed.
If you need to cancel or make changes, please contact us within 24 hours of purchase.
- If production has not started, we can offer store credit as a flexible solution
- Once production has begun, changes or cancellations are no longer possible
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@shapesdecor.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@shapesdecor.com. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Shipping
For approved claims, there’s no need to send the item back. Original shipping costs are non-refundable unless the item arrived defective or not as described.