10-YEAR GUARANTEE
Crafted to last. No matter what happens, we'll make it right.
Built to Last
Every Shapes Decor piece is made to order with care and quality materials. We want you to enjoy it for years, which is why every order is backed by our 10-Year Guarantee.
- Quality First: If there's a manufacturing defect, we'll take care of it.
- We're Here to Help: Our team will always work with you to find the best solution.
What's Covered
Our guarantee covers manufacturing defects in materials and craftsmanship under normal residential use.
- Manufacturing defects
- Items that arrive damaged
- Products that don't match their description
What's Not Covered
- Normal wear over time.
- Damage caused by misuse or accidents.
- Improper installation or incorrect measurements provided by the customer.
- Damage caused by improper care or cleaning.
Because every item is made to order, returns for change of mind aren't available once production has started. If there's ever a problem with your order, simply contact us—we'll always do our best to make it right.