Every piece is made with care, and we want you to love it.
If something isn’t right — whether due to a defect, damage, or you’re not satisfied — we’re here to help.
We offer replacements or refunds for items that arrive with manufacturing defects or do not match the description.
Because each item is made to order, returns for change of mind are not accepted once production has started.
However, if you're unhappy with your order for any reason, please reach out to our team. Depending on the situation, we're happy to provide a store credit with no expiration date, giving you the flexibility to choose another piece that better suits your home.
To request a return, please contact us at info@shapesdecor.com and include:
- your order number
- a brief description of the issue
- clear photos of the product
If your request is approved, depending on the situation, we may offer:
- a full refund,
- a replacement item, or
- a store credit with no expiration date
Items returned without prior authorization will not be accepted.
For any questions, feel free to contact us at info@shapesdecor.com.